AnyDesk Remote Desktop (Installation Guide)

AnyDesk is the tool PeerOne uses for remote support with setup, troubleshooting, or VoIP services. This guide shows how to download, install, and share your AnyDesk ID on Windows and macOS.

What You Will Need

• A Windows or macOS computer
• An internet connection
• Permission to install software on your device

Download AnyDesk

Windows and macOS

1. Go to the official AnyDesk download page:

https://anydesk.com/en/downloads

2. Click Download Now.
3. Locate the downloaded file:

• Windows: AnyDesk.exe
• macOS: in Downloads, then drag into Applications

4. Open AnyDesk to launch it.

Install AnyDesk

Windows

1. Double-click AnyDesk.exe.
2. Select Install AnyDesk.
3. Follow the steps shown on the screen.
4. AnyDesk opens automatically when setup is complete.

macOS

1. Open the downloaded AnyDesk.dmg file.
2. Drag the AnyDesk icon into the Applications folder.
3. Open AnyDesk from Applications.
4. When macOS asks for permissions, click Allow.

Share Your AnyDesk ID With PeerOne

1. Open AnyDesk.
2. Find your nine digit AnyDesk Address at the top of the window (for example, 123 456 789).
3. Provide this address to your PeerOne technician.
4. When the connection request appears, click Accept.

Important: PeerOne cannot connect to your computer without your approval. You can end the session at any time.

Connection Permissions for macOS Users

macOS may request permission for the following:

• Screen Recording
• Accessibility
• Full Disk Access

Click Allow when prompted.

If needed, open settings manually:

System Settings → Privacy and Security → enable AnyDesk

Security and Privacy

AnyDesk uses encrypted communication. You stay in control of access at all times:

• The technician must request access before each session.
• You decide when to accept or reject the connection.
• You can disconnect at any time.
• Each session is temporary and does not remain active after you close AnyDesk.

Troubleshooting

AnyDesk will not install

• Temporarily disable antivirus software.
• Run the installer as Administrator on Windows.
• Download the installer again from the official AnyDesk website.

PeerOne cannot connect

• Make sure AnyDesk is open.
• Accept the incoming connection request.
• Check that your internet connection is online and stable.

Summary

AnyDesk allows PeerOne to provide fast, secure remote support. Just open AnyDesk, share your code, and accept the connection.