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How to Access and Play Call Recordings – ISO

Updated on January 2, 2026

Before you begin, please ensure that the call recording feature has been enabled for your account by the Peerone Support Team.

Step 1: Locate the Call

Navigate to your Call History and find the specific call you wish to review. For example, search for the phone number (e.g., 416-991-8080) and select the entry.

Step 2: Identify Recorded Calls

When recording is active for a call, a Recording Icon will appear next to the call entry in the call history.

Step 3: Access Call Details

Once you have identified the correct call, click on it to open the full summary.

Step 4: Playback

In the call details screen, scroll to the bottom to find the audio player. Simply click the Play icon to start the playback

Need more help? Contact support@peerone.ca

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