IVR (Auto-Attendant) #
Create professional greeting menus that direct callers to the right department automatically.
An IVR Menu (Interactive Voice Response) provides a professional first impression for your business. It allows callers to self-select their destination using their telephone keypad. Navigate to Applications > IVR Menu to begin.
Step 1: Core Settings #
First, define the primary identity and behavior of your menu.
| Field | Description & Example |
|---|---|
| Name | A label to identify this menu. Example: “Main_Day_Menu” |
| Extension | The internal number to reach this IVR. Example: 500 |
| Greeting | The recording that lists the options (e.g., “Press 1 for Sales…”). Example: greeting_main.wav |
Step 2: Defining Menu Options #
Assign destinations to specific keypad digits. This is where you build the logic of your auto-attendant.
| Key | Destination Example | Description |
|---|---|---|
| 1 | Ring Group: Sales | Connects the caller to the Sales team. |
| 2 | Extension: 105 | Connects to a specific desk (e.g., Support). |
| 0 | Extension: 100 | Sends the call to the Receptionist. |
Step 3: Handling Errors #
Configure what happens if a caller doesn’t press a button or enters an invalid option.
| Scenario | Recommended Action |
|---|---|
| Timeout | Repeat the menu or transfer to a live operator. |
| Invalid Entry | Play a “Invalid Entry” prompt and return to the main menu. |
💡 PeerOne Tip: Keep your greeting concise. Most callers prefer to hear their options within the first 15-20 seconds of the call.
