Effective Date: 09/15/2025
PeerOne Communications Inc. (“PeerOne”, “we”, “our”, “us”)
PeerOne respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website (peerone.ca), our VoIP services, and related products.
1. Information We Collect
We may collect the following types of information:
- Account Information: name, email, billing address, service address, payment details.
- Service Data: phone numbers, call logs, voicemail recordings, SMS/MMS data (where applicable).
- Technical Data: IP addresses, device identifiers, browser type, and usage logs for troubleshooting and security.
- Support Communications: records of customer service interactions (emails, calls, chats).
2. How We Use Your Information
We use your information to:
- Provide, operate, and maintain our VoIP services.
- Process payments and manage billing.
- Ensure compliance with 911 regulations and emergency services.
- Improve our services, website, and customer experience.
- Communicate with you about your account, updates, and service notices.
- Meet legal, regulatory, and fraud-prevention obligations.
3. Sharing of Information
We do not sell your personal information. We may share information with:
- Service Providers: carriers, data centers, and payment processors who support our services.
- Emergency Services: 911 providers as required by law.
- Regulators or Law Enforcement: when legally required to comply with Canadian law.
- Business Transfers: if PeerOne merges, sells assets, or undergoes reorganization.
4. Data Retention
We retain personal information only as long as necessary to provide services, comply with laws, and resolve disputes. Call logs, billing records, and voicemail may be stored for a period required by regulation or business need.
5. Security
We use administrative, technical, and physical safeguards to protect your data, including encryption, access controls, and secure data storage. While we take reasonable steps to protect information, no method of transmission or storage is 100% secure.
6. Your Rights
Under Canadian privacy law (PIPEDA), you have the right to:
- Access the personal information we hold about you.
- Request corrections to your personal information.
- Withdraw consent (subject to contractual/legal restrictions).
- File a complaint with the Office of the Privacy Commissioner of Canada (OPC).
7. Cookies and Website Tracking
Our website may use cookies and analytics tools to improve functionality, monitor usage, and personalize your experience. You may disable cookies in your browser, but some features may not work properly.
8. International Transfers
Some of our service providers may store or process data outside Canada. In such cases, data is subject to the laws of those jurisdictions.
9. Updates to this Policy
We may update this Privacy Policy from time to time. Any changes will be posted on peerone.ca with the updated effective date.
10. Mobile Appilaction
Collecting and Using Your Personal Data
TYPES OF DATA COLLECTED AND DEVICE PERMISSIONS
Among the types of Personal Data that Peerone collects, by itself or through third parties, there are: Usage Data; Contacts permission; Camera permission; Precise location permission (non-continuous); Microphone permission; Phone permission; Storage permission; geographic position; Data communicated while using the service; app information; device logs; device information.
Personal Data may be freely provided by the User, or, in the case of Usage Data, collected automatically when using Peerone app.
Unless specified otherwise, all Data requested by Peerone app is mandatory and failure to provide this Data may make it impossible for Peerone to provide its services. Users who are uncertain about which Personal Data is mandatory are welcome to contact us at any time.
Depending on the User’s specific device, Peerone may request certain permissions that allow it to access the User’s device Data as described below.
Camera permission
Used for accessing the camera or capturing images and video from the device.
Contacts permission
Used for accessing contacts and profiles on the User’s device, including the changing of entries.
Microphone permission
Used for accessing and recording microphone audio from the User’s device.
Phone permission
Used for accessing a host of typical features associated with telephony. This enables, for instance, read-only access to the “phone state”, which means it enables access to the phone number of the device, current mobile network information, or the status of any ongoing calls.
Precise location permission (non-continuous)
Used for accessing the User’s precise device location to allow users to share their location with other users.
The geographic location of the User is determined in a manner that isn’t continuous. This means that it is impossible for Peerone to derive the exact position of the User on a continuous basis.
Storage permission
Used for accessing shared external storage, including the reading and adding of any items.
THE PURPOSE OF PROCESSING
The Data concerning the User is collected to allow the Peerone to provide its Service, comply with its legal obligations, respond to enforcement requests, protect its rights and interests (or those of its Users or third parties), detect any malicious or fraudulent activity, as well as the following: Device permissions for Personal Data access, Hosting and backend infrastructure, Infrastructure monitoring, Location-based interactions, Contacting the User, Registration and authentication and Managing contacts and sending messages.
SHARING AND DISCLOSURE OF PERSONAL INFORMATION TO THIRD PARTIES
Any personal information that we collect (as identified in the “Personal Data We Collect” section) may be shared with business partners, contractors, vendors, and authorized third-party agents either with Your consent or for business or legal purposes and in accordance with applicable law to:
– Conduct analytics in order to improve the user experience of our Apps and Services;
– Provide support and technical services;
– Operate, deliver, improve and customise our Apps, and Services.
RETENTION TIME
We process Personal Data and store it for as long as required to fulfil for which the information was originally collected.
Therefore Personal Data that was collected for purposes related to the performance of a contract between the Peerone and the User shall be retained until such contract has been fully performed.
We may retain Personal Data for a longer period whenever required to do so for the performance of a legal obligation or upon order of an authority.
Once the retention period expires, Personal Data will be deleted or anonymized.
If you have questions or requests regarding this Privacy Policy or your personal information, please contact us:
PeerOne
Email: Sales@peerone.ca
Phone: 416-991-8080