Privacy Policy & Data Protection Mandate
Effective Date: February 1, 2026 | Last Updated: June 5, 2026
PeerOne (“Company”, “we”, “us”, or “our”) is committed to maintaining robust privacy protections for the information it collects, transmits, and processes. This Privacy Policy outlines our strict protocols regarding the collection, use, safeguarding, and disclosure of data when you utilize our Voice over IP (VoIP), SIP Trunking, Hosted PBX, text messaging (SMS/MMS), and related telecommunications services (collectively, the “Services”).
This policy is designed to comply with the Personal Information Protection and Electronic Documents Act (PIPEDA) of Canada, CRTC regulatory frameworks, Federal Communications Commission (FCC) guidelines, and applicable international data privacy standards.
1. Information We Collect and Process
As a telecommunications service provider, PeerOne processes information necessary to route communications, manage corporate billing, maintain network integrity, and fulfill emergency services requirements. We categorize this information as follows:
1.1 Customer Identity and Account Information
During account onboarding and portal registration, we collect specific account identifiers including company names, administrative contacts, valid corporate email addresses, telephone contact numbers, localized physical billing coordinates, and authorized credit cards kept securely on file for automated postpaid settlements.
1.2 Customer Proprietary Network Information (CPNI) & Call Detail Records
In accordance with telecommunications industry regulations, we automatically generate and maintain Call Detail Records (CDRs) associated with traffic routed across our nodes. CPNI includes technical data such as origination IP addresses, outbound and inbound Caller ID values, session initiation timestamp logs, call termination connection points, packet round-trip durations, and bandwidth utilization metrics. CPNI is strictly classified as sensitive telemetry data.
1.3 Communication Content Streams (Media Payloads)
Communication media payloads—including active live voice calls, streaming audio packets (RTP streams), fax transmissions, and text message payloads (SMS/MMS)—are processed and routed dynamically in real-time across upstream transit networks. PeerOne networks do not persistently cache, store, or monitor communication streams unless a Customer explicitly enables localized, password-protected Call Recording or Transcription services within their own managed platform portal configurations.
2. How We Use Your Information
PeerOne utilizes collected data solely within functional parameters necessary to operate our telecommunications enterprise. Core utility paradigms include:
- Provisioning and Routing: Structuring signaling networks, linking active SIP registrations, and executing global outbound and inbound communication loops.
- Postpaid Billing & Audit Traces: Compiling monthly invoice arrays, validating traffic logs against localized pricing tiers, and executing automated card collections.
- Emergency Database Syncing: Packaging and pushing accurate physical Service Addresses to third-party emergency infrastructure engines (Northern911) to comply with mandatory public safety laws.
- Network Defense Protocols: Monitoring signaling endpoints to preemptively mitigate credential brute-forcing, illegal dialer arrays, short-duration traffic spikes, and fraudulent toll infrastructure exploitation.
3. Data Sharing, Retention, and Cross-Border Transfers
3.1 Upstream Carrier Interconnections
PeerOne never sells, rents, leases, or trades account info, CPNI, or customer data to marketing firms or third-party aggregators. To route calls globally, data payloads and caller identity telemetry must pass through public switched telephone network (PSTN) operators, underlying Tier-1 interexchange carriers, and verified nomadic local exchange partners.
3.2 Dedicated Mobile Text Messaging (SMS/MMS) Privacy Shield
Notwithstanding any provision contained within this policy, all customer phone numbers, opt-in records, consent logs, and mobile data collected explicitly for the purpose of initiating or establishing business text messaging (SMS/MMS layouts registered under 10DLC Campaign registries) will never be shared, leased, or disclosed to third-party entities, secondary affiliates, or brokerage houses for promotional or marketing objectives. All text messaging consent pathways remain entirely isolated within your specific account parameters.
3.3 Cross-Border Data Disclosures
Because PeerOne operates multi-node routing architectures bridging Canadian and United States networks, digital packets in transit may traverse geographic borders. While data at rest on PeerOne nodes is governed strictly by Canadian privacy laws, data traversing international lines may temporarily fall under local jurisdictions, including foreign national security frameworks or legal discovery procedures while managed by local networks.
3.4 Law Enforcement & Legal Compulsion
PeerOne will only surrender historical Call Detail Records (CDRs), account data, or network logs to government agencies or law enforcement authorities upon receipt of a legally binding subpoena, warrant, or court order issued by a court of competent jurisdiction. We meticulously audit all incoming legal queries to verify authenticity and strict adherence to structural due process limits before releasing any metadata stacks.
4. Information Security and Infrastructure Guardrails
PeerOne uses layered technical security mechanisms to isolate system environments and guard core database nodes. Key security frameworks include:
- Systematic transport-layer encryption protocol arrays guarding all administrative portal connections.
- Strict tokenization and isolation matrices shielding financial pathways; zero unencrypted raw card data stacks are stored locally within our standard system layers.
- Localized firewall filters and IP screening routines designed to isolate SIP credential profiles and stop unauthorized endpoint traffic.
As detailed within our core Terms of Service, the Customer maintains total, non-delegable responsibility for enforcing strong password rules across their SIP endpoints, avoiding configuration leaks, and securing their localized on-premise PBX systems from third-party exploitation.
5. Your Rights and Access Control Options
Customers may inspect historical Call Detail Records (CDRs), review active billing data stacks, verify registered physical E911 Service Addresses, and update automatic card profiles at any time by logging directly into their administrative account dashboard. Requests to extract account records or remove data structures in alignment with compliance guidelines can be directed straight to our team at support@peerone.ca.
Please note that requested database removals remain subject to mandatory corporate tracking laws, carrier invoicing lookup timelines, and active telecommunications number administration storage requirements.
6. Changes to this Privacy Policy
PeerOne reserves the structural right to update or modify this Privacy Policy at any time to reflect changing technical constraints, network upgrades, or legal requirements. All updates will take effect immediately upon posting to this page. Continued use of our network or portal infrastructure following a published change constitutes complete and unreserved acceptance of the updated terms.