Terms of Service & E911 Emergency Service Agreement

1.1 Number Testing and Technical Information

Customers must verify and test that any number delivered to their account is active and working properly before it is communicated in any way. The test should be made from a landline or cell phone provider. If a number delivered by the Company does not work properly, it will be deleted from the Customer’s account and the cost of the number shall be refunded. This number may be replaced upon Customer’s request.

For Technical Information regarding the Services and their use, please consult Company’s support resources: https://peerone.ca/support. The Company endeavors to keep the support documentation current and accurate; however, there may be instances where network updates are not fully reflected.

1.2 Residential Account Limitations

In alignment with applicable regulatory requirements as well as internal standardization measures for Residential service plans, the following limitations shall apply to all Residential accounts:

• Call Volume Restrictions: A maximum number of incoming and outgoing calls may be placed or received.
• DID (Direct Inward Dialing) Restrictions: A limit shall be imposed on the number of active DID numbers permitted per account.
• Channel Restrictions: A cap shall be applied on the number of simultaneous outbound call channels available.

These limitations are intended to preserve the integrity of the Residential service classification and to ensure compliance with usage consistent with typical residential activity. Based on our review of your account, no material impact to existing service is anticipated.

In the event that the account holder reasonably believes their usage falls outside the scope of typical residential activity, the account holder is responsible for notifying Customer Support. Upon such notification, the Company may, at its sole discretion, review the account and determine whether adjustments, reclassification, or other measures are warranted.

2.1 Rates

All rates given to Customers are valid only on the day they are issued. The Company only guarantees such rates to that extent. The Customer must always verify applicable rates before using Services. Applicable rates are available on Company’s website at: https://peerone.ca/pricing.

2.2 Flat Rate Plans & Fair Use Policy

PeerOne offers flat-rate, unlimited calling plans for residential and business select packages. These plans are designed for normal, continuous commercial voice or typical residential interactions under standard business use parameters. To maintain trunking reliability, minimize network congestion, and protect service quality for all users, the following Fair Use Policy limits apply:

• Trunking features include the allocation of two (2) simultaneous, concurrent channels per assigned seat or line unless otherwise stated in writing.
• A monthly maximum parameter threshold of three thousand five hundred (3,500) inbound or outbound aggregate minutes per month applies across North American service profiles.
• Continuous or atypical call paths—including but not limited to open bridging, connection pooling, baby monitors, call forwarding loops, or running machine-generated voice arrays—are strictly forbidden.

If a Customer’s usage patterns regularly exceed standard network allocations or indicate systemic over-utilization that impacts carrier pathways, PeerOne reserves the right, at its sole discretion, to transition the customer profile to a standard tier usage package, levy secondary pass-through per-minute rates, or suspend the account to preserve network stability.

2.3 Toll Free Termination

Toll-free usage is provided to Customers under the condition that this use will not represent a significant percentage of call traffic, and that the Customer’s account will mostly be used for regular call traffic (incoming calls to Direct Inward Dialing numbers and/or outgoing calls to geographical areas). Accounts must maintain a high ratio (above 2:1) of regular traffic (such as incoming calls or local outbound calls) over Toll-free traffic. The Company reserves the right to determine if toll-free usage is unusual or non-compliant, and to disable this option when non-compliant with the above requirements.

2.4 Porting and Port-Out Fees

The Customer agrees not to purchase phone numbers from the Company with the sole intention of porting them out to another service. The Customer also acknowledges that porting a number into the Company and then porting it out shortly thereafter will incur administrative fees. If such activities are identified, the Company reserves the right to block the purchase of new phone numbers from any account exhibiting this behavior and will charge a port-out fee of $50.00 per number removed from the Company’s network.

2.5 Port-In Fees

The following fees apply when porting numbers from the United States and Canada:

• A $10.00 fee for a port resubmission after a rejection.
• A $50.00 fee for a port cancellation once the order has been submitted to the carrier.
• A $250.00 fee for expediting a port with the carrier, if available.

3.1 Account Balance and Postpaid Billing Terms

The Customer is solely responsible for all service usage, subscription costs, and traffic fees generated under their account. PeerOne operates on a recurring postpaid billing framework. Unlike traditional prepayment models, there are no mandatory upfront balances required to keep the account active, provided the account remains in good financial standing and invoices are settled in accordance with our standard payment terms.

3.2 Delinquency, Automatic Suspension, and Termination Timeline

In the event that a customer fails to settle an invoice by its designated due date, the account will enter a structured collection and enforcement cycle governed by the following strict thresholds:

• Month 1 (Overdue / Automatic Suspension): If a payment remains outstanding for one (1) full month past the due date, the system will apply an Automatic Service Suspension. Outbound and inbound communications may be locked. If the required payment is received within a reasonable window before the execution of the next billing cycle, services will be restored, and the account will remain intact without penalty.
• Month 2 (Consecutive Non-Payment / Formal Warning): If the account remains delinquent into the second consecutive billing month and no payment has been cleared, PeerOne will issue a formal, written Termination Warning Notice to the email address registered on the profile.
• Month 3 (Final Default / Permanent Erasure): If the account enters the third consecutive month of non-payment without an approved remediation plan or complete settlement of outstanding balances, the account will be permanently closed for default.

CRITICAL NOTICE: PERMANENT LOSS OF NUMBERS AND DATA

UPON TERMINATION IN THE THIRD MONTH OF DELINQUENCY, THE ACCOUNT AND ALL ASSOCIATED VIRTUAL TELEPHONY INFRASTRUCTURE WILL BE COMPLETELY PURGED FROM OUR NETWORK. ALL DIRECT INWARD DIALING (DID) TELEPHONE NUMBERS ASSIGNED TO THE ACCOUNT WILL BE DELETED, RELEASED BACK TO CARRIER POOLS, AND RECLAIMED. ASSIGNED NUMBERS, CALL DETAIL RECORDS (CDRS), PROGRAMMATIC CONFIGURATIONS, AND PBX ROUTING DATA ARE NOT RECOVERABLE UNDER ANY CIRCUMSTANCES ONCE PURGED. THE COMPANY ACCEPTS ZERO LIABILITY FOR BUSINESS DISRUPTION OR PERMANENT LOSS OF TELEPHONY ASSETS RESULTING FROM DELETION DUE TO NON-PAYMENT.

3.3 Refund Policy

A Customer can ask for a refund of an unused balance available on its account if it wishes to discontinue its use of the Services, for any reason. The Company will refund the Customer in full of any unused platform-credited balances that were processed to the Customer’s account in the last thirty (30) days preceding the formal cancellation request. Any balances settled past the thirty (30) day threshold are non-refundable and will remain available solely as network credit.

3.4 Automatic Recurring Billing

PeerOne utilizes an automatic recurring payment collection system. Upon initial sign-up and successful activation payment for the first month of service, or whenever services are funded for the first time, the credit card provided will be securely kept on file. All upcoming bills, subscription fees, and recurring platform balances generated within the system will be automatically billed to the credit card on file when due. If the card on file is declined, notice will be issued, and the account will immediately become subject to the delinquency suspension timelines outlined in Section 3.2.

4.1 ID Accuracy

The Customer agrees to configure the CallerID or Automatic Number Identification to ensure accurate correspondence with them, without creating any confusion with another person. More specifically, the Customer agrees not to falsely assume the identity of another person.

4.2 Non-Interconnected VoIP Services

Customer acknowledges that it is responsible for all use of non-interconnected VoIP services under its account and that it shall be responsible for anyone that has access, authorized or not, to the Customer’s account. A non-interconnected VoIP service is defined by the Federal Communications Commission as a service that enables real-time voice communications that originate from or terminate to the user’s location using Internet protocol or any successor protocol; and requires Internet protocol compatible customer premises equipment; and does not include any service that is an interconnected VoIP service.

4.3 Modifications to the Customer Portal Interface

The use of scripts that modify the customer portal interface in a way that goes beyond cosmetic modifications (for example, Greasemonkey scripts to add additional choices in web forms) is strictly forbidden and can lead to immediate account deletion and legal actions.

4.4 Traceback Requests

When a Customer acts as an upstream provider originating traffic or as a transit provider, it may receive a request from a duly authorized administrator of the US Telecom’s Traceback Group (the “ITG”) to provide information on suspicious robocalls that have been received by a downstream provider (a “Traceback Request”). When responding to a Traceback Request, the Customer must include in its response to the ITG its role in the call path (originating or transit provider) as well as the source of the problematic robocalls, to the best of its knowledge. Customer agrees to promptly respond to the Traceback Request in good faith and offer its full collaboration to the ITG, without requiring a subpoena or any other formal request.

4.5 Business Text Messaging

A business looking to send SMS/MMS traffic in the United States, regardless of the nature of the messaging traffic, must register its business and campaign with US operators at The Campaign Registry. Unregistered messaging traffic may be subject to filtering, blocking and fines. To initiate the process, please contact the Company’s team at messaging@peerone.ca.

4.6 Reselling the Services

Every Customer wishing to resell the Company’s Services represents and warrants that it has read the Terms and understands that it is bound by such Terms and must comply with them. Reseller also warrants and represents that it has the legal power to resell the Services and that it will maintain at all times the proper licenses and authorizations, and specifically, must comply with all applicable rules and regulations applicable to the Services and reselling of such Services and that it will register with the proper authorities, as applicable, such as the CRTC or the FCC, or any other entity.

The reseller understands and agrees that the Company cannot be held liable for any and all fault and/or damages resulting directly or indirectly from the reseller’s activities and/or use and/or resell of the Services and will hold harmless and indemnify the Company from any and all such claim and/or damages. The reseller will not and shall not make any representations on the Company’s behalf without prior written approval.

4.7 Reseller Limitation on Outbound Calls

Resellers are not permitted to place outbound calls to the United States unless they have provided a valid Robot Mitigation Database (RMD) registration number along with a Federal Registration Number (FRN). These measures are required to comply with regulatory rules, prevent misuse, and ensure that all outbound traffic is authorized and traceable.

5.1 Absolute Prohibition on Telemarketing

PeerOne is a commercial business and residential communications platform and does not provide infrastructure or network pathways for telemarketing operations of any kind. The use of PeerOne networks, inbound/outbound trunks, hosted seats, or direct numbers (DIDs) for telemarketing campaigns, automated auto-dialers, massive commercial solicitations, spam-by-telephony (SPIT), debt collection agencies, commercial call centers, or political phone polls is strictly prohibited. If any account is detected generating telemarketing call flows, PeerOne reserves the right to immediately freeze services and terminate the account without notice and without liability for any associated business losses.

5.2 Short-Duration Call Prohibition

The routing of high-volume short-duration traffic—defined explicitly as call paths exhibiting an average duration of less than six (6) seconds per connected call—is completely banned on the PeerOne network. High ratios of short-duration calls damage upstream carrier relations and drop upstream connectivity scores. Accounts discovered utilizing programmatic dialing applications or running configurations that produce short-duration call patterns will be subject to instant suspension. PeerOne is under no obligation to accommodate dialer configurations and accepts zero financial responsibility for operational delays arising from enforcement actions against short-duration traffic profiles.

6.1 Use of Personal Information

The Company does not sell your personal or corporate information to third parties. The Company can communicate personal information as permitted by the present Terms and the Company’s Privacy Policy, to provide, support and ensure the security of the Services. The Customer agrees and understands that the Company may use the services of a third party to render Services and that Customer data may be hosted by the Company or by authorized third-party service providers.

6.2 Security Ecosystem

The Company understands the importance of protecting Customers’ information and therefore strives to use secure and up-to-date protocols to protect personal information collected on the Website or through the Services. The Company represents that personal information shall be protected in accordance with the terms of the Company’s Privacy Policy.

6.3 Sensitive Data Encryption

When Customers are prompted to enter certain sensitive information while using the Services (such as credit card number), this information is encrypted. When a Customer accesses a secure page on the Company’s website, such as an order form, most web browsers will display a padlock. Once locked, the padlock icon indicates that the console is operating in secure mode and that communications are secured. The padlock icon is open when the page is not secure. All Customer information collected by the Company is restricted to the Company’s agents, developers, administrators, operations personnel, and other qualified employees.

6.4 Login Protection & Credentials

Customers are responsible for the safekeeping of their login and password information. If this information is lost or given to any other party in any way, the Customer understands that it is solely responsible for any damages that may arise. In the event a Customer suspects that a third party has gained access to his password, the Customer must immediately change his password using the appropriate functions of the Customer portal interface of the Services.

Customer may enable two-factor authentication using the web portal. Configuring such two-factor authentication is strongly recommended to avoid a third party gaining unauthorized access to Services.

6.5 Disclosure Required by Law

The Company retains the right to voluntarily hand over information regarding customers, usage and calls if it is requested by law, court order or lawfully by governmental organizations.

7.1 Company’s Intellectual Property Rights

Unless otherwise specified in writing, all materials, technology or information that are part of the Services or are provided to the Customer through use of the Services or the Company’s Web site are owned, controlled, or licensed by the Company, form part of the Company’s intellectual property and cannot be used without authorization. The Customer does not acquire any ownership rights by using the Services.

7.2 Music Broadcasting Surcharges & Licensing

Customers using the Calling Queue feature of the Services can choose to broadcast music while callers are waiting in the queue. By choosing to broadcast music, the Customer warrants that it owns or disposes of the proper rights and licenses to broadcast such music in a calling queue. The Company does not own any rights or licenses to broadcast music, but only provides a feature for the Customer to do so.

CUSTOMER WILL DEFEND, INDEMNIFY AND HOLD HARMLESS THE COMPANY FROM ANY AND AGAINST ANY AND ALL THIRD-PARTY CLAIMS DIRECTLY OR INDIRECTLY RELATED TO ANY CALLING QUEUE MUSIC USED BY THE CUSTOMER.

7.3 Consent to Receive Communications

When opening an account with the Company, Customers are asked to provide their contact information. As a result, Customers automatically consent to receive communications from the Company by way of phone call, mail, email or text message. These communications are sent to Customers for informational or promotional purposes and may include security notifications, account balance information, service changes, rate changes, etc. Customers may at any time opt-out of receiving communications from the Company via the customer portal. In doing so, however, the Customer’s use of the Services may be affected.

7.4 Customer Feedback Ownership

The Company encourages its customers to make voluntary contributions such as suggestions, comments or requests for assistance via email, telephone or chat. When Customers make such voluntary contributions, they acknowledge that the Company has no control over the nature and type of information they choose to provide. Accordingly, Customers agree that the Company may collect such information in connection with its Services and process it in accordance with these Terms and its Privacy Policy.

If Customers choose to enter sensitive information, they expressly consent to the collection, use and disclosure of such information by the Company in accordance with these Terms and the Privacy Policy. Further, Customer agrees that such feedback shall become the exclusive property of the Company, including, but not limited to, any intellectual property or other proprietary information contained within that feedback in the form of text, pictures or any other attachment.

Furthermore, Customer agrees to assign all rights and title in or to all feedback submitted to the Company, in any shape or form, and execute any and all documents necessary to perfect its rights in and to intellectual property or proprietary rights assigned to the Company. Finally, Customers warrant that their voluntary contributions shall not violate the rights of third parties and shall not contain any unlawful, offensive or defamatory material, nor will contain any computer virus or malicious software that could affect the operation of the Services.

8.1 SPAM & SPIT Policy

The Company has a zero-tolerance approach for spam and spam on the Internet via telephony (SPIT) once aware of such behavior by Customer. This includes uses contravening the Acceptable Use Policy (AUP). Complaints for unsolicited messages are dealt with quickly and firmly, and may result, at the Company’s sole discretion, in the suspension or cancellation of the account of any Customer involved in such activities.

Notwithstanding the above, the Customer acknowledges that the Company cannot and will not conduct continuous surveillance of the Customer and third-party use of the Services.

THE COMPANY EXPRESSLY DISCLAIMS ANY WARRANTY THE SERVICES WILL BE FREE OF SPAM AND/OR SPIT FROM THIRD-PARTY USERS.

8.2 Misuse of the Services

As a condition of the Customer’s use and access to the Services, a Customer shall not:

• a) abuse or use in an unauthorized manner other Customers’ personal information or use it in contravention with the Acceptable Use Policy (AUP);
• b) disrespect other Customers or violate their rights in any way;
• c) attempt to interfere with the Company’s security measures; or
• d) use any device or software intended to damage or access other Customers’ or the Company’s devices.

Misuse of the Services may result, at the Company’s sole discretion, in the suspension or cancellation of the account of any Customer involved in such activities.

8.3 Security Interventions & Risk Scores

The Company uses a security firm to automatically screen IP addresses when a Customer first creates a new account and thereafter, every time it logs into such account. Based on various objective parameters, the security firm shall provide the Company with a risk score which may impact Customer’s access to the Services. The Customer may contact the Company by email to receive more information on this risk score and request a review. Customers acknowledge that this process is a preventive security measure and will not hold the Company accountable for any inconvenience, financial loss or other damages directly or indirectly related thereto.

9.1 Call Recordings

The Company offers its Customers the possibility to record their phone conversations, at their sole discretion. Customers acknowledge that the laws regarding notification requirements, legality and use of such recorded conversations vary from one jurisdiction to another. A Customer using the call recording feature warrants that it will comply with the restrictions of the jurisdiction(s) in which the call is recorded and is solely and entirely responsible for such compliance.

The Company shall not be liable for any claim related to call recordings, and Customers agree to release, indemnify and hold harmless the Company from and against all claims, damages or liabilities of any kind related directly or indirectly to the recording of any phone conversation using the Services.

9.2 Call Transcription

By using the call transcription feature, the Customer acknowledges that the Company may use any third-party service provider to render the transcription Services or part thereof, and that the Customer’s data may be communicated to, hosted by, and used by such third-party service provider to provide the transcription Services to the Customer.

By requesting and using the call transcription feature provided by the Company, the Customer represents to the Company that it has obtained the consent of any conversation partner to its use and warrants that the use of such feature is in accordance with applicable laws and regulations in the Customer’s jurisdiction. The Customer agrees and covenants that the Company will not be held liable for any and all claims, damages, loss or fees arising directly or indirectly out of Customer’s use of the transcription Services. The Customer further agrees (i) that he will be bound by legal and technical limitations of services from said third-party service provider, and (ii) that third-party service provider may host and process Customer’s data in another country.

10.1 Service Levels

The Company will provide the Services using a commercially reasonable level of skill and care, in material compliance with applicable laws and otherwise subject to the conditions of these Terms.

NOTWITHSTANDING THE FOREGOING AND TO THE FULLEST EXTENT PERMITTED BY LAW, THE CUSTOMER EXPRESSLY AGREES THAT THE COMPANY PROVIDES ITS SERVICES ON AN “AS IS” BASIS (NOTABLY DEPENDING ON THE CUSTOMER’S LOCATION, INTERNET SERVICE PROVIDER AND THE DESTINATION OF ITS CALLS) WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF TITLE OR IMPLIED WARRANTIES OF NON-INFRINGEMENT, MERCHANTABILITY, OR FITNESS FOR A PARTICULAR PURPOSE (EXCEPT ONLY TO THE EXTENT PROHIBITED UNDER THE LAWS APPLICABLE TO THE TERMS).

WITHOUT LIMITING THE FOREGOING, NEITHER THE COMPANY NOR ITS AFFILIATES OR SUBSIDIARIES, OR ANY OF THEIR DIRECTORS, EMPLOYEES, SHAREHOLDERS OR AGENTS, NOR ANYONE WHO HAS BEEN INVOLVED IN THE CREATION, PRODUCTION, OR DELIVERY OF THE SERVICES (COLLECTIVELY, “PEERONE PARTIES”) WARRANT THAT THE SERVICES WILL BE UNINTERRUPTED, UNCORRUPTED, ACCURATE, RELIABLE, COMPLETE, CURRENT, TIMELY, OR ERROR-FREE, THAT DEFECTS WILL BE CORRECTED, OR THAT THE PAGES OR THE SERVER THAT MAKES THE SERVICES AVAILABLE ARE FREE FROM VIRUSES, WORMS OR OTHER HARMFUL COMPONENTS.

WITHOUT LIMITING THE ABOVE, THE CUSTOMER ACKNOWLEDGES THAT THERE ARE INHERENT LIMITATIONS TO THE SECURITY OF THE INTERNET, THAT PACKETS OF INFORMATION MAY BE INTERCEPTED OR CORRUPTED DURING THE PROVISION OF THE SERVICES AND THAT THIRD PARTIES MAY BE EAVESDROPPING USING VARIOUS DECRYPTION MEANS, OR ATTEMPT TO INTRODUCE MALWARE THROUGH THE SERVICES.

The Customer shall not use the Company’s Services as its sole call termination service, and it is highly recommended that the Customer ensures it has access to an alternate call termination service for cases in which the Company’s Services may not meet Customer’s needs.

10.2 Provision of Hardware Equipment & Scope of Support

PeerOne operates an official hardware shop providing verified, manufacturer-sourced Voice over IP (VoIP) hardware, telephony devices, and deployment accessories directly to Customers. All equipment purchased through the PeerOne shop carries direct manufacturer warranties, which are passed through to the Customer.

While PeerOne deploys commercially reasonable engineering efforts to assist with provisioning configurations, network diagnostics, and standard troubleshooting for devices purchased through our ecosystem, the Customer acknowledges that localized physical environment constraints, independent local area network (LAN) security settings, internal firewall anomalies, and localized power conditions remain outside the direct operational control of the Company. PeerOne accepts no liability for third-party shipping delays, on-premise environmental damage, or business disruptions arising from on-premise hardware installation failures.

10.3 Damages Exclusion Clauses

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL THE PEERONE PARTIES BE HELD LIABLE TO THE CUSTOMER FOR ANY DIRECT, INDIRECT, CONSEQUENTIAL, EXEMPLARY, INCIDENTAL, SPECIAL OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO ANY AND ALL LIQUIDATED DAMAGES, PENALTIES, LOST OR ANTICIPATED PROFIT, LOST DATA AND LOSS OF BUSINESS ARISING FROM THE USE OF THE SERVICES, WHETHER OR NOT THE PEERONE PARTIES ARE ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

WITHOUT LIMITING THE ABOVE, PEERONE PARTIES SHALL NOT BE LIABLE, IN ANY CASE, FOR ANY DAMAGES ARISING FROM YOUR USE OF THE SERVICES IN VIOLATION OF THE ACCEPTABLE USE POLICY (AUP), UNDER ANY LEGAL THEORY.

10.4 Third-Party Indemnification

CUSTOMERS AGREE TO HOLD HARMLESS THE PEERONE PARTIES FROM AND AGAINST ALL THIRD-PARTY CLAIMS AND ACTIONS BROUGHT AGAINST THE PEERONE PARTIES ARISING OUT OF THEIR USE OF THE SERVICES OR THAT OF ANY PERSON THEY PROVIDE ACCESS TO USE THE SERVICES AND/OR THEIR BREACH OR ALLEGED BREACH, OR THAT OF ANY PERSON THEY PROVIDE ACCESS TO USE THE SERVICES, OF ANY TERM, CONDITION, OBLIGATION, REPRESENTATION OR WARRANTY IN THESE TERMS, INCLUDING BY PAYING ALL ATTORNEYS’ FEES AND COSTS TO DEFEND SUCH CLAIMS AND ACTIONS AND ALL AWARDS, DAMAGES, COSTS AND EXPENSES ARISING THEREFROM. CUSTOMERS AGREE THAT THE PROVISIONS IN THIS PARAGRAPH WILL SURVIVE ANY TERMINATION OF THEIR ACCOUNT(S), THE SERVICES, OR THE TERMS.

11.1 Network Terminations

The Company reserves the right to discontinue its Services to Customer temporarily or permanently at any time and without notice. In such event, the Company will issue full refunds on Customers’ unused balances.

11.2 Blocked & Prohibited Jurisdictions

Some countries and service providers may block the Services. The Company is currently not offering new accounts, origination, or termination Services for the following countries: Belarus, Belize, Central African Republic, China, Congo, Cuba, Dem. Rep. of Congo, Egypt, Ethiopia, Gambia, Guatemala, Haiti, India, Iran, Iraq, Jordan, Kuwait, Lebanon, Libya, Macedonia, Mali, Moldova, Morocco, Myanmar (Burma), Nicaragua, North Korea, Oman, Pakistan, Palestine, Qatar, Russia, Saudi Arabia, Somalia, South Sudan, Sri Lanka, Sudan, Syria, Tanzania, Ukraine, United Arab Emirates, Venezuela, Yemen (Arab Republic) and Zimbabwe.

The use of Services is also strictly prohibited inside the territories of: Cuba, North Korea, Syria, and Iran.

14.1 Governing Laws and Dispute Resolution

The Customer agrees to follow lawful purposes while using the Company’s Services. Call usage must comply with all applicable laws, rules and regulations in Canada, the United States, and the jurisdiction where the Customer is located.

To the fullest extent permitted by law, if there is any dispute related to the Company’s Services or these Terms, it is agreed that said dispute shall be governed by the laws of the province of Quebec and the federal laws of Canada applicable therein, without giving effect to any principles of conflicts of law that would require the application of the laws of any other jurisdiction.

Unless otherwise compelled by law, the courts in the district of Montreal, province of Quebec shall have exclusive jurisdiction on any such dispute. In the event courts in any other jurisdiction have a right to hear such dispute, both parties hereby waive irrevocably any right to trial by jury in any suit or proceeding arising therefrom.

14.2 Entire Agreement

These Terms, and any amended versions thereof, are the entire agreement between the Customer and the Company with respect to the Services, and they shall supersede any other agreement, written or verbal, that the parties may have entered into. If any provision of these Terms, or part thereof, is found to be invalid under the law, such provision, or part thereof, will be limited or eliminated to the minimum extent necessary so that the Terms otherwise remain in full force and effect and enforceable.

14.3 Legal Capacity

The Services provided by the Company are available only to legal entities and to individuals having the legal age of consent and have the legal capacity to contract (as established by the jurisdiction in which Customer is located). Customers who are individuals further declare that they have the legal capacity to use the Services pursuant to these Terms, and the Company shall not be held liable for any misrepresentation by a Customer in this regard.

14.4 Assignment

The Terms cannot be assigned or transferred by the Customer without the prior written consent of the Company. The Company may assign any of its rights and obligations under these Terms without the Customers’ consent if it has sent prior written notice to Customers to this effect.

14.5 Modifications to Web Infrastructure

The Company reserves the right to make changes to its Web site, Services, policies and Terms at any time. Any amended Terms shall take precedence over any previous version. In case of amendment of these Terms, the Company shall either give prior written notice to Customers or shall post a notification to this effect on the Company’s website. Continuous use of the Services shall be considered as acceptance of the amended Terms.

15.1 Routing of Emergency Calls

For United States residents, when a Customer makes an emergency call, the Company will attempt to automatically route its call through a third-party service provider to the Public Safety Answering Point (“PSAP”) corresponding to the Customer’s address of record on its account. However, the delivery of the Customer’s physical location to its local PSAP is not guaranteed. It is possible that the Customer’s location will not be provided to the PSAP dispatcher. On such occasions, it will be the Customer’s sole responsibility to give the dispatcher its name, location (or location of the emergency) and contact information to receive emergency service assistance.

For Canadian residents, a Customer’s emergency call will be directly sent to an emergency call center confirming its identity and location, and then immediately transferred to the local PSAP.

15.2 Limitations Due to VoIP Networks

Due to the various dependencies of VoIP networks, the Company cannot and does not guarantee a Customer’s emergency call will go through. Many conditions such as loss of power, Internet access or connectivity and/or several other conditions may cause emergency services to be inoperable. The Company does not have control over those types of situations and therefore cannot be held liable for such inoperability.

15.3 Outbound CallerID Configurations

For emergency services address information to be passed to a Customer’s local PSAP dispatcher, the Customer’s outbound CallerID value must be set to the specific DID it is purchasing emergency service for. You may test your outbound CallerID value at any time by dialing 1-555-555-0911 through the PeerOne network.

15.4 Liability Release for E911 Failures

CUSTOMERS UNDERSTAND THE LIMITATIONS OF EMERGENCY SERVICES AND ASSUME ALL LIABILITY AND RESPONSIBILITY, AND RELEASE PEERONE FROM ALL CLAIMS RELATED TO EMERGENCY SERVICES (INCLUDING UNAVAILABILITY, INCOMPLETE LOCATION DATA, OR FAILURE TO ROUTE). CUSTOMERS WHO RESELL SERVICES ARE SOLELY RESPONSIBLE FOR NOTIFYING THEIR END-USERS OF THESE LIMITATIONS. IF YOU ARE NOT COMFORTABLE WITH THESE LIMITATIONS, YOU MUST USE AN ALTERNATE MEANS FOR ACCESSING TRADITIONAL EMERGENCY SERVICES.

15.5 Unregistered / Misconfigured E911 Calling Penalty Fee

EMERGENCY CALLS PLACED FROM UNREGISTERED OR IMPROPERLY CONFIGURED ACCOUNTS WILL RESULT IN A $75.00 FEE PER CALL CHARGED TO THE CUSTOMER’S ACCOUNT. THIS FEE IS IMPOSED BY OUR UPSTREAM PROVIDER. CUSTOMER ACKNOWLEDGES AND AGREES TO BE RESPONSIBLE FOR ALL SUCH FEES REGARDLESS OF THE NATURE OR OUTCOME OF THE EMERGENCY CALL.